BRICK FRONTIER Shipping and Returns

We encourage that you carefully review our Shipping & Delivery Policy before making a purchase. This policy applies to all orders placed with us and outlines our procedures for shipments and returns.

What Are My Shipping & Delivery Options?

All orders are dispatched within 3 calendar days. The delivery time for each product, based on the shipping option selected, will be displayed at checkout, along with the shipping costs. Below, you can find a comprehensive list of delivery times for various regions.

United Kingdom
For our UK customers, we offer Standard Shipping (2-3 business days) and Express Shipping (1 business day).

European Union
For Our European Union customers excluding those from Switzerland, we offer EU Standard Shipping (3-5 business days).

International
For the rest of our customers, we provide International Shipping (5-7 business days).

Our delivery times are estimates and provided by our shipping providers, we try our absolute hardest to ensure all deadlines are met and

Do You Deliver Internationally?

Yes, we offer worldwide shipping. Customers should be mindful of customs restrictions, tariffs, and other regulations applicable in their respective countries. All additional taxes or duties incurred are the sole responsibility of the recipient.

For Customs Inquiries:

Email info@brickfrontier.com

Incorrect Address Policy

Accuracy in providing your address is crucial. We are unable to refund shipping costs for orders returned due to incorrect address details. Please note that address changes are not feasible once an order has been shipped. Any re-shipment will necessitate the payment of a new shipping fee.

Contact Us Regarding This Policy:

Email info@brickfrontier.com

Returns Policy

Returns are accepted within 14 days of the product’s arrival, provided the item is in its original condition. Customers are responsible for the cost of return shipping, and we recommend utilizing tracked shipping for added security.

Handling Your Products:

To prevent the loss of small components, we suggest opening your purchase over a tray or clear surface.

For Returns or Order Issues:

Please contact us with your order number and issue description at info@brickfrontier.com, you are encouraged to provide photos of the faulty or damaged products and give ample evidence to prove the issue.

We aim to provide quick and effective solutions, including replacement parts or refunds for missing or defective items, all and any shipping costs will be incurred by ourselves in the case of an order issue.